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General

Q: Where do I Start?

A: Get certified at one of our Multi-System Hair extension classes? Contact Us to find out if there is an  open class in your state or to set up a demonstration and class at your school.  


Our webstore is not open to the general public and the products, special discounts and promotional offers are only available to students, stylists, salons, educators and schools certified in our program.


Already Certified: Everyone  that has been certified with  Academy PRO Hair can log in to our Webstore and not only order but receive Additional Discounts and Promotions.  If you have changed your email address since you were certified….please contact us and we will update your account (1-888-805-6979).


Q: This is my first time, what do you recommend?

A: We offer several specials for new clients! Our Getting Started Offer is a two time special offer. It allows you to order a full head of I-Link or Kera-Link hair and save $100! We also send you a “discount code” after your class with a 5% discount for your first order, so don’t forget to use it!


Q: How does Academy Pro Hair work with schools?

A: We do a lot to support our schools, please visit For Schools.


Q: Why does the client need to sign a Maintenance Agreement? Download Here

A: Clients need to be aware of the care, maintenance and products required to keep their hair/investment looking great and lasting as long as possible. They will thank you for your professionalism.


Q: What is REMY hair?

A: REMY Hair is the highest grade/quality for 100% human hair. The hair has the cuticle intact and is all going in the same direction. This causes the hair to be resistant to fraying or tangling.



Q: How many strands in each package?

A: In the AcademyPRO Hair line there are 20 strands (Fantasy and Feather LOOK (synthetic) have 10 strands in a packages).

Donna Bella’s Kera-Link and I-Link have 20 strands in a  package and their Tape-In have 10 wefts at 1.5” width in a package.

Cinderella Hair Extensions have 25 strands per package…..you can purchase a Cinderella Color Ring….at a substantial discount through our webstore or by calling 1-888-805-6979

 

Client Questions

Q: Why AcademyPro as opposed to other companies?

A: The client will be given the very best hair, support products, on staff support team, and fair pricing. Also we donate a percentage of our profits back into the hair education industry through donations and photo shoots.


Academy PRO Hair Inc.

Q: Where does your hair come from?

A: India, where the hair is donated at the Temple after a blessing. The women cut their beautiful hair so that it may be sold and the proceeds are used to feed the homeless, fund orphanages, and support schools.

 

Shipping and Returns

Q: When will I get my order?

A: Once we receive an order, online or over the phone, we immediately begin packing it. We get most orders out the same day as long as we receive them before 3:00 PM EST. However we still recommend that you place your order about a week before your clients scheduled appointment if possible. This will save you money on the shipping method.


As to exactly how fast you will receive your order we cannot say in general. Although when you place your order with us not only will our representative be able to tell you a time, FedEx will also send you tracking updates to your e-mail.

 

Q: What if I need to return my order?

A: We accept returns and exchanges within 30 days of the order date. The hair must be unopened, unused, and in the original packaging. There will be a 10% restocking fee and we do not cover the return shipping. The balance will remain on your account as a credit to use on future purchases. Any other concerns are addressed on an individual basis by a Company representative by calling 1-888-805-6979.